Operation and Policy Manual

Operation and Policy Manual (December 2025) 

Answering the Phones

Bar Registration Fees 

Certificate of Translation 

Confidentiality Agreement 

Non-English Speaking and Hearing Impaired Clients

Consumer Grievance 

Case Acceptance and Client Eligibility Guidelines 

Intake Manual

Electronic File Maintenance

Paper File Maintenance

PA Intake Form (updated January 2024)

NJ Intake Form (updated June 2023)

Personnel Policies

Retainers

Training 

Travel and Expense Reimbursement Form

Equal Employment Opportunity 

Use of Notary 

Code of Ethics and Business Conduct

Document Retention

Non-Discrimination and Anti-Harassment

Whistleblower Protection

Time and Effort Requirements

Continuity of Operations (COOP)