Tenants and homeowners with health problems who are unable to pay their utility bills may request a “medical certificate” from their gas, electric or water company to keep their service on. Medical certificates are only able to keep service on for a limited time, so that individuals can apply for financial assistance programs like LIHEAP, USEF, DEFA, CAP, CRP, TAP, and negotiate payment plans if needed.
To apply for a time-limited medical certificate, the tenant’s health care provider must complete a medical certification form OR provide the following information:
1. The name and address of the customer or applicant in whose name the account is registered.
2. The name and address of the patient and the relationship to the customer or applicant.
3. The anticipated length of the affliction/medical condition
4. The name, office address, and telephone number of the certifying physician, physician assistant, or nurse practitioner.
5. Signature of the certifying physician, physician assistant, or nurse practitioner.
Additional information about utility financial assistance programs and preventing utility service shutoffs by PWD, PGW, and PECO are available at:
- PWD: www.phila.gov/services/water-gas-utilities/water-shutoffs/prevent-water-shutoffs/
- PGW: https://www.pgworks.com/uploads/pdfs/MCGF.pdf
- PECO: https://www.peco.com/MyAccount/CustomerSupport/Pages/CARESServices.aspx
- PECO CAP Program https://www.peco.com/CustomerService/AssistancePrograms/CAP/Pages/default.aspx
- PGW CRP Program: http://www.pgworks.com/residential/customer-care/crp
- Water Department WRAP Program: http://www.phila.gov/waterrev/Low_Income_Assistanc.html